New families often ask about how ABA works, insurance coverage, scheduling, and what to expect during the process. Some common questions include:

• What is ABA therapy?

  Applied Behavior Analysis (ABA) is an evidence-based approach that uses individualized teaching and behavioral strategies to help people develop meaningful skills. Depending on individual needs, ABA may focus on communication, social interaction, daily living, safety, independence, learning readiness, and reducing behaviors that interfere with everyday life.

  Who does HER Behavioral Health serve?

  HER Behavioral Health provides individualized ABA services for children, teens, young adults, and their families. Eligibility for insurance-funded ABA services may depend on age, diagnosis, medical necessity, and the requirements of your specific health plan.

  Where do you provide ABA services?

  HER is a community-based provider, which means therapy is designed to support skills where they matter in everyday life. Depending on the treatment plan, authorization, and clinical need, services may occur in the home and community or involve collaboration with other important environments.

  Do you accept Medicaid?

  HER Behavioral Health works with eligible Medicaid members. Insurance participation, ABA benefits, authorization requirements, and coverage vary by plan and location. Contact us and our team can verify your coverage before services begin.

  Does my child need an autism diagnosis?

  Insurance-funded ABA services commonly have specific eligibility and medical-necessity requirements. Our team can review your insurance information and help you understand what documentation may be required before beginning the assessment process.

  How do I get started?

  Getting started is simple! Contact HER Behavioral Health through our Get Started page. We’ll learn a little about your needs, verify insurance information, explain the onboarding process, and discuss the next steps toward an initial ABA assessment.

  What happens during an initial ABA assessment?

  A qualified clinician gathers information about the individual's strengths, needs, communication, daily living skills, behaviors, family priorities, and current functioning. The information is used to determine appropriate recommendations and develop an individualized treatment plan when services are clinically appropriate.

  How many hours of ABA will my child receive?

  There is no one-size-fits-all number of ABA hours. Recommended treatment intensity is individualized based on assessment findings, clinical need, treatment goals, family circumstances, and applicable authorization requirements.

  Are parents and caregivers involved in therapy?

  Yes. Family collaboration is an important part of HER's approach. Caregiver training and support can help families understand strategies, practice skills, and promote consistency and generalization outside of therapy sessions.

  Do you work with individuals who use AAC or are non-speaking?

  Yes. HER values every form of meaningful communication. Treatment can support functional communication using methods appropriate for the individual, which may include vocal communication, gestures, visual supports, or augmentative and alternative communication (AAC).

  How long does it take to start ABA services?

  Timelines vary depending on availability, insurance verification, required documentation, assessment scheduling, clinical recommendations, and insurance authorization. Our team will keep families informed throughout the onboarding process.

  What makes HER different?

  We believe ABA should fit into a person's life—not require their life to fit into therapy. HER emphasizes individualized, compassionate, community-based support that recognizes strengths while helping each person develop meaningful skills and greater independence.

Our team will walk you through eligibility verification, intake, assessment, insurance authorization, scheduling, and the start of services.